Privacy Policy

At Blue Rock Incentives Ltd we gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Blue Rock Incentives’ registered office is at ASM House, Keymer Rd, Keymer, Hassocks BN6 8QL. Our designated Data Protection Officer for the organisation can be contacted at the above address, by phone: +44 1273 044672 or by email: info@bluerockincentives.com

Information That We Collect

Blue Rock Incentives processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

The personal data that we may collect from you in order to provide our services are as follows:

Name
Date of Birth
Address
Email
Telephone Number
Credit Card Details
ID documentation
Comments, product reviews and responses on surveys you complete
Any preferences or details to help us suggest packages of interest to you
IP Address
Device information
Website / Browsing History, including location data

In some circumstances we may collect special category data such as details of medical conditions, nationality, racial or ethnic origin from you.

We collect information in the below ways:

Purchase products or services or buy or redeem vouchers through our website, over the phone or through our office
Register for My Account
Sign up to receiving e-receipts
Subscribe to our newsletters
Submit reviews or choose to complete surveys we have sent you
Engage with us via social media
Enter our competitions, prize draws or promotions
By contacting us for any reason, e.g. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence
Complete a form, such as for a transaction or employment purposes
Use of our car park and office which have CCTV systems operated for the security of both customers and colleagues
Browse the website

Personal Information from other parties:

Blue Rock Incentives works with many third parties to provide services on your behalf. These companies may collect personal information directly from you to organise or book their services, or for their own marketing and tracking purposes.

If they do collect your personal information in this way, these companies will be acting as Data Controllers in their own right, separately from Blue Rock Incentives. Any use of your personal information will therefore be subject to that company’s own privacy policy which should be made available to you at the time that they collect your personal information.

How We Use Your Personal Data

Blue Rock Incentives takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

The purposes and reasons for processing your personal data are detailed below:

We collect your personal data in the performance of a contract, to provide a service and to ensure that orders are completed and can be delivered to your preferred address.
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.
To send you offers, promotions and news if you’re signed up to our marketing newsletters.
To monitor and improve our services we provide.
To record any incidents or accidents that may occur as part of the service we provide.
To provide customer feedback or surveys in relation to your experiences of services provided.
CCTV footage is used to ensure the safety and security of colleagues and customers and the prevention of unlawful acts.

Your Rights

You have the right to access any personal information that Blue Rock Incentives processes about you and to request information about:

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. In order to provide our services to you, we may share data with the following companies:

Event Venues – to fulfil contractual agreements, insurance and health and safety purposes.
Hotels – to fulfil the service package you have purchased.
Service providers such as payment services providers and delivery companies.
Professional services providers – accountancy, tax, or professional advice. Our provider is located in the UK.
IT providers/website hosts in the EU and the UK.
Marketing agencies to help advertise our products to you.

Business Transitions:

We may transfer or share a copy of personal information about you in the event that Blue Rock Incentives or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets.

Compliance with Law:

We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Third party analytics and advertising (with consent):

Google Analytics
Conversions API (Meta/Facebook/Instagram)
TikTok
MailChimp
Salesforce
AWIN

Blue Rock Incentives ensures all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, data protection laws and confidentiality/security measures.

Safeguarding Measures

Blue Rock Incentives takes every reasonable measure and precaution to protect and secure your personal data. We use physical, electronic, and administrative steps including:

Encryption (SSL) for website ordering and data transfer
Private, secure office network
Password protection and access control
Limited physical access to servers

Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Blue Rock Incentives, however, as this information is required for us to provide you with our services, we will not be able to offer some/all of our services without it.

How Long We Keep Your Data

Blue Rock Incentives retains your personal data for as long as necessary to provide you with our services. We are required under tax laws to keep your personal data for 6 years, accounting records for 6 years after the end of the financial year.

Special Categories Data

Owing to the packages and services that we offer, Blue Rock Incentives may need to request sensitive personal information from you to ensure we can provide and fulfil the services purchased. Where we collect sensitive personal data, we will only request the information required for the specified purpose.

Lodging A Complaint

If you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Blue Rock Incentives Ltd
ASM House, Keymer Rd, Keymer, Hassocks BN6 8QL
+44 1273 044672
info@bluerockincentives.com

UK Supervisory Authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
0303 123 1113
https://ico.org.uk

Changes to our Privacy Notice

Blue Rock Incentives may change this notice from time to time. All changes will be posted and updated here. We advise you to check back here frequently to review the most current version of this notice.