Blue Rock Incentives Ltd

Company Registration Number: 11728120 | VAT: 336546978

www.bluerockincentives.com | info@bluerockincentives.com

Last updated: 12/09/2025

1. Definitions

– Booking: An order placed for Tickets, Hospitality Packages, or Services.
– Client: The person or company placing the Booking.
– Event: The sporting, music, cultural or hospitality event to which a Ticket relates.
– Package: A Ticket bundled with hospitality, accommodation, travel or other Services.
– Ticket: An e-ticket, mobile pass, or physical admission ticket.
– Services: Additional services supplied by Blue Rock in connection with an Event.
– Force Majeure: Any event beyond our control (see Clause 9).

2. Making a Booking

1. All Bookings are subject to availability and are confirmed once you receive a written confirmation email from us.
   b. No signed booking form is required – digital confirmation forms the contract.
   c. It is the Client’s responsibility to check all details of the Booking are correct at the time of confirmation.
   d. Blue Rock reserves the right to cancel any Booking in cases of suspected resale, fraud, or misuse.

3. Payment

1. Full payment is required at the time of Booking unless otherwise agreed in writing.
   b. For Bookings made within 8 weeks of an Event, the full balance is payable immediately.
   c. Payment methods accepted include bank transfer, credit/debit card, or other approved methods.
   d. Online card payments may be subject to third-party processing fees.
   e. No Tickets, passes, or documentation will be released until full payment has been received.

4. Ticket Delivery

1. All Tickets are issued as e-tickets or digital passes, unless otherwise specified.
   b. Tickets will be delivered electronically via email and/or WhatsApp using the details provided at the time of Booking.
   c. Risk of loss, theft, or misuse passes to the Client once the e-ticket is delivered.
   d. It is the Client’s responsibility to ensure contact details are correct and accessible.

5. Cancellations & Refunds

1. All Bookings are non-refundable once confirmed.
   b. If the Client cancels, they remain liable for the full value of the Booking.
   c. Blue Rock will use reasonable endeavours to resell cancelled Packages. If successful, a handling fee of 25% of the original booking value will be retained, with any balance refunded.
   d. If an Event is postponed, Tickets and Packages remain valid for the rescheduled date. No refunds will be issued if the new date is unsuitable.
   e. If an Event is cancelled, refunds (if any) are strictly subject to what Blue Rock receives back from the Event organiser or rights holder. Refunds may be issued as credit, voucher, or replacement Ticket at our discretion.

6. Changes to Events

1. Dates, times, and venues are subject to change (e.g. TV scheduling, governing body decisions).
   b. If changes occur, Tickets remain valid for the new schedule.
   c. Blue Rock gives no guarantee that an Event will take place and accepts no liability for rescheduling.

7. Client Responsibilities

1. Clients must ensure that all details (names, passport details where required) are correct.
   b. Some Events require Tickets to be personalised; Clients must provide full details when requested.
   c. Clients must comply with venue rules and codes of conduct. No refunds are due if entry is refused for breach of stadium rules (e.g. wearing away colours in home sections).

8. Lost or Invalid Tickets

1. Blue Rock is not responsible for lost, stolen, damaged, destroyed, or inaccessible Tickets.
   b. Replacement Tickets will only be issued where possible and may incur charges.

9. Force Majeure

Blue Rock shall not be liable for failure to provide Tickets, Packages, or Services caused by circumstances beyond its control, including but not limited to:
– Strikes, lockouts, or labour disputes
– Epidemics, pandemics, or public health restrictions
– IT or system failures, cyber incidents
– Acts of God (fire, flood, storm, natural disaster)
– War, terrorism, or civil unrest
– Decisions of organisers, broadcasters, or government authorities

In such circumstances, Blue Rock will use reasonable efforts to provide alternative arrangements but shall have no liability for refunds or compensation beyond sums recovered from third parties.

10. Liability

1. Blue Rock acts only as an agent in supplying Tickets and Packages, relying on third-party organisers and providers.
   b. Blue Rock’s total liability shall not exceed the amount paid by the Client for the relevant Booking.
   c. Blue Rock shall not be liable for any indirect or consequential loss, including travel, accommodation, or other costs incurred.

11. Complaints Procedure

1. Any complaints must be submitted in writing by email to Blue Rock within 14 days of the Event.
   b. We will acknowledge complaints within 7 days and aim to resolve them within 28 days.

12. Governing Law & Jurisdiction

These Terms and any disputes arising from them are governed exclusively by English Law and subject to the sole jurisdiction of the English Courts.

13. Miscellaneous

1. Blue Rock reserves the right to amend these Terms & Conditions at any time.
   b. Promotional offers or discounts are subject to availability and may be withdrawn without notice.
   c. These Terms constitute the entire agreement between Blue Rock and the Client.